Introduction
For Transglobal Holidays (hereinafter “TH”) privacy of its client is the most important thing. Here we maintain confidentiality of the information provid-ed by its users as a responsible data controller and data processor. The sole purpose of this Privacy Policy is to keep you updated about the infor-mation that we may collect, how we will process the information and with whom this information will be shared. For instance, if you upload your in-ventory, it will be visible to all the registered user and if you make any pur-chase, your purchase details will be shared with the seller from whom you have purchased. Several security measures have been implemented to protect your privacy.
For the purpose of this Privacy Policy, wherever the context so requires “you” or “your” shall mean User and the term “we”, “us”, “our” shall mean TH. For the purpose of this Privacy Policy, Website means the website(s), mobile site(s) and mobile app(s).
We request all our users to read and understand the ‘Privacy Policy’ before accessing the website. By visiting transglobalholidays.com, you are ac-cepting and consenting to the practices described in this Privacy Policy.
Users outside The Geographical Limits Of India
Please note that the data shared with TH shall be primarily processed in India. By agreeing to this policy, you are providing TH with your explicit consent to process your personal information for the purpose(s) defined in this policy. The data protection regulations in India or such other jurisdic-tions mentioned above may differ from those of your country of residence.
If you have any concerns in the processing your data and wish to withdraw your consent, you may do so by writing to the following email id: priva-cy@transglobalholidays.com. However, if such processing of data is es-sential for us to be able to provide service to you, then we may not be able to serve or confirm your bookings after your withdrawal of consent. For in-stance, if you want to book any flight ticket, then certain personal infor-mation of yours like contact details, gender, dietary preferences etc. may have to be shared by us with the seller, and they may further process this information for making suitable arrangements for you during your flight.
A withdrawal of consent by you for us to process your information may:
- severely inhibit our ability to serve you properly and in such case, we may have to refuse the booking altogether, or
- unreasonably restrict us to service your booking (if a booking is al-ready made) which may further affect your trip or may compel us to cancel your booking.
The Information We Collect
The information as detailed below is collected for us to be able to provide the services chosen by you and also to fulfil our legal obligations as well as our obligations towards third parties as per our User Agreement.
“Personal Information” of User shall include the information shared by the User and collected by us for the following purposes:
Registration on the Website: Information which you provide while sub-scribing to or registering on the Website, including but not limited to infor-mation about your personal identity such as name, gender, marital status, religion, age etc., your contact details such as your email address, postal addresses, frequent flyer number, telephone (mobile or otherwise) and/or fax numbers. The information may also include information such as your banking details (including credit/debit card); billing information payment his-tory etc. (as shared by you).
Other information:We many also collect some other information and documents including but not limited to:
- Transactional history (other than banking details) about your e-commerce activities, buying behavior.
- Your usernames, passwords, email addresses and other security-related information used by you in relation to our Services.
- Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc.
- Information pertaining any other traveler(s) for who you make a book-ing through your registered TH account. In such case, you must con-firm and represent that each of the other traveler(s) for whom a book-ing has been made, has agreed to have the information shared by you disclosed to us and further be shared by us with the concerned service provider(s).
- If you request TH to provide visa related services, then copies of your passport, bank statements, originals of the filled in application forms, photographs, and any other information which may be re-quired by the respective embassy to process your visa application.
How We Use Your Personal Information
The Personal Information collected maybe used in the following manner:
While making a booking – We may use Personal Information including, payment details which include cardholder name, credit/debit card number (in encrypted form) with expiration date, banking details, wallet details etc. as shared and allowed to be stored by you. We may also use the infor-mation of travelers list as available in or linked with your account. This in-formation is presented to the User at the time of making a booking to ena-ble you to complete your bookings expeditiously.
We may also use your Personal Information for several reasons including but not limited to:
- confirm your reservations with respective service providers;
- keep you informed of the transaction status;
- send booking confirmations either via sms or WhatsApp or any other messaging service;
- send any updates or changes to your booking(s);
- allow our customer service to contact you, if necessary;
- customize the content of our website, mobile site and mobile app;
- request for reviews of products or services or any other improve-ments;
- send verification message(s) or email(s);
- validate/authenticate your account and to prevent any misuse or abuse.
- contact you on your birthday/anniversary to offer a special gift or of-fer.
Survey – We value opinions and comments from our Users and frequently conduct surveys, both online and offline. Participation in these surveys is entirely optional. Typically, the information received is aggregated, and used to make improvements to Website, services and to develop appealing con-tent, features and promotions for members based on the results of the sur-veys. Identity of the survey participants is anonymous unless otherwise stated in the survey.
Marketing Promotions, Research and Programs – Marketing promotions, research and programs help us to identify your preferences, develop pro-grams and improve user experience. Personal Information collected by us for such activities may include contact information and survey questions. We use such Personal Information to notify contest winners and survey in-formation to develop promotions and product improvements. As a regis-tered User, you will also occasionally receive updates from us about fare sales in your area, special offers, new TH services, other noteworthy items (like savings and benefits on airfares, hotel reservations, holiday packag-es, car rentals and other travel services) and marketing programs.
In addition, you may look forward to receiving periodic marketing emails, newsletters and exclusive promotions offering special deals.
From time to time we may add or enhance services available on the Web-site. To the extent these services are provided, and used by you, we will use the Personal Information you provide to facilitate the service(s) re-quested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your ques-tion. We may also store such Personal Information to assist us in making the Website the better and easier to use for our Users.
TH may from time to time launch reward programs by way of which users may stand to win travel related rewards or other rewards. We may use your Personal Information to enroll you in the rewards program and status of the same will be visible each time you log in to the Website. Depending on the reward program, each time you win a reward, TH may share your Personal Information with a third party that will be responsible for fulfilling the reward to you. You may however choose to opt out of such reward programs by writing to us. For various purposes such as fraud detection, offering book-ings on credit etc., we at times may verify information of customers on se-lective basis, including their credit information.
Protecting Your Personal Information
All payments on the Website are secured. This means all Personal Infor-mation you provide is transmitted using TLS (Transport Layer Security) en-cryption. TSL is a proven coding system that lets your browser automati-cally encrypt, or scramble, data before you send it to us. Website has stringent security measures in place to protect the loss, misuse, and altera-tion of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
Withdrawal Of Consent And Permission
You may withdraw your consent to submit any or all Personal Information or decline to provide any permissions on this Website as covered above at any time. In case, you choose to do so then your access to the Website may be limited, or we might not be able to provide the services to you. You may withdraw your consent by sending an email to privacy@transglobalholidays.com
Your Rights Qua Personal Information
You may access your Personal Information from your user account with TH. You may also correct your personal information or delete such infor-mation (except some mandatory fields) from your user account directly. If you don’t have such a user account, then you write to privacy@transglobalholidays.com
Eligibility To Transact With TH
You must be at least 18 years of age and need to be operating tours & travels agency or must be a hotelier to transact directly with TH and also to consent to the processing of your personal data.
Changes To The Privacy Policy
We reserve the rights to revise the Privacy Policy from time to time to suit various legal, business and customer requirement. We will duly notify the users as may be necessary.
You may always submit concerns regarding this Privacy Policy via email to us at privacy@transglobalholidays.com. TH shall endeavor to respond to all reasonable concerns and inquires.